A Blackpool letting agent had 40 flats across six converted houses in the North Shore with inspection reports falling due in the same quarter. They needed every report done, every fault fixed and the paperwork filed before the council's deadline, with as little disturbance to tenants as they could manage.
Karen planned the visits building by building with the agent and gave tenants a week's notice with a two-hour slot. Paul inspected the flats at a rate of four or five a day. Of the 40, 29 passed without remedial work, nine needed minor fixes such as replacing damaged accessories or adding RCD protection to a circuit, and two needed new consumer units, which we priced separately and did the following fortnight. The communal areas in all six buildings were inspected at the same time.
All 40 reports and the remedial certificates were sent to the agent as a single folder six weeks before the deadline. The agent now has every flat on a rolling five-year schedule with us so this never bunches up again.